ITIL V4 Foundation & ServiceNow Certified System Administrator - (Hybr
Full Time • PA
Local Pennsylvania Candidate.
Two days per week onsite
ServiceNow Certified System Administrator (CSA) is MUST
Commonwealth of PA - ITIL V4 Foundation & ServiceNow Certified System Administrator - 765045 (Hybrid)
Job Description
The ServiceNow Administrator is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.
Key Responsibilities:
- Defines and documents customer business functions and processes.
- Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
- Administers the ITSM Platform to ensure the system design meets the needs of the Commonwealth.
- Participates in system integration testing, user acceptance testing, and testing of new system functionality.
- Provides technical assistance in training, mentoring, and coaching professional and technical staff.
- Escalates issues to management as appropriate.
- Configure and maintain ITOM, HAM, and SAM modules in ServiceNow.
- Perform system administration tasks, including user management, access control, and workflow automation.
- Support instance upgrades, patching, and system performance tuning.
- Troubleshoot and resolve technical issues and system errors.
- Ensure compliance with ServiceNow best practices and governance policies.
Required Skills:
- ServiceNow Certified System Administrator (CSA) is required.
- Experience with Automated Test Framework (ATF).
- Exposure to ServiceNow App Engine and Flow Designer.
- Understanding of CMDB and Discovery.
- Knowledge of Employee Service Portal and custom widget development
- 4-year college degree or equivalent technical study - Preferred - 4 Years
- Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).
- Familiarity with Agile/Scrum methodologies.
- ITIL V4 Foundation Certification - Preferred
Compensation: $55.00 - $60.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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