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Job Description

100% on-site.

Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.
This includes -providing customer service support, including answering calls, determining the scope of a customer’s problem,
initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and
intermediate troubleshooting and resolution/escalation; Further details can be shared later.
Customer Service
Prior IT Help Desk experience with a list of ITSM tools used
Microsoft Windows
Active Directory

Job Location: Mesa, AZ

Start Date: 5th May
Closing Date & Time: 4/22/2025 3:00:00 PM

Minimum Education Level associate’s degree

Compensation: $20.00 - $30.00 per hour

About SR International INC.

SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Who We Are

We Are Leading IT Based Solution Providers

Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.

Our Vision.

Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.

Career At SR International

At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.

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It's a onsite position in Mesa, AZ. We are looking local candidate in Arizona, and please let me know your current location.*

Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.*

Do you have experience with staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.*

Do you have experience with customer service support, including answering calls, determining the scope of a customer’s problem.*

Do you have experience with initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and intermediate troubleshooting and resolution/escalation.*

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