Ticket Resolution Agent
Full Time • Ivydutta
Replies within 24 hours
MUST HAVES:
- Candidates MUST live within 1 hour of Phoenix or Tucson
SOAZ – Posting ID # 5104 - AZDOR - Ticket Resolution Agent (100% Remote/ Local Only)
Job Duties:
- Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries.
- Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids.
- Email appropriate documents to taxpayers regarding inquiry requests.
- Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request.
- Document and track daily production utilizing tools as outlined and required.
- Utilize all software, databases, systems and scripts as outlined in standard work.
- Attend and participate in training, meetings, and huddles as required.
Knowledge Skills:
- Basic math and computer skills
- Google Suite proficiency
- Microsoft Word and Excel proficiency
Required Skills:
- 1 year of call center experience, QA experience, escalated ticketing experience.
- Communicating, both written and verbal
- Interpersonal communication
- Retaining knowledge
- Creative problem solving
- Multi-tasking, attention to detail and organization
Ability to:
- Follow instructions, job aids, policies and procedures
- Understand key metrics
- Work in a fast-paced environment
- Be dependable and consistent
- Quickly adapt to change
- Navigate through different systems
Compensation: $20.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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