Service Desk Analyst (e-Procurement)
Full Time • Mayank-AZ
Location: Remote with occasional onsite at 1400 West Washington Street, Suite 300, Phoenix, AZ 85007
Position Summary:
Under general supervision, the Service Desk Analyst provides technical support for Arizona’s eProcurement system to over 120 State agencies, 500 cooperative members, and 30,000 vendors. Responsibilities include troubleshooting technical issues, training users, documenting resolutions, and escalating issues as needed. The role also involves administrative support and maintaining knowledge of procurement processes and system interfaces.
Under general supervision, the Service Desk Analyst provides technical support for Arizona’s eProcurement system to over 120 State agencies, 500 cooperative members, and 30,000 vendors. Responsibilities include troubleshooting technical issues, training users, documenting resolutions, and escalating issues as needed. The role also involves administrative support and maintaining knowledge of procurement processes and system interfaces.
Required Skills & Experience:
- Technical support experience via phone and email.
- Proficiency in Word and Excel.
- Understanding of eProcurement systems and basic procurement principles.
- Excellent verbal and written communication skills.
- Ability to identify and address technical problems effectively.
Preferred Skills & Experience:
- 2 years in an administrative or staff support role.
- Experience teaching others and troubleshooting operating errors.
- Associate’s degree in IT, business applications, or a related field.
Education:
- Required: High school diploma or GED with 2+ years of IT support experience.
- Preferred: Associate’s degree or 2+ years of progressive IT experience.
Additional Information:
- A background check is required.
- In case of connectivity issues, the technician must report to the Phoenix office.
Compensation: $22.00 - $25.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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