IT security/Help desk analyst
Full Time • Mayank-AZ
Replies within 24 hours
Contract: 12+ Months
Location: 130 N Robson, Mesa, AZ, 85140
Shift Hours: Monday to Thursday – 6 AM to 5 PM (10 Hours/Day).
Interviews: In-Person
MINIMUM REQUIREMENTS: Associate degree w/ 6 months of Help Desk Experience; or bachelor's degree w/ no experience.
JOB DESCRIPTION
Classification Responsibilities: An Information Technology (IT) Analyst I performs intermediate skilled technical assistance in the areas of Desktop, Help Desk, Security, Unified Communications, Business Solutions, Application Support and Development, Server, Storage and Backup, Network, and GIS (Geographic Information Systems). Common responsibilities and skills include participating in small teams on assignments to accomplish project goals. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.
Classification Responsibilities: An Information Technology (IT) Analyst I performs intermediate skilled technical assistance in the areas of Desktop, Help Desk, Security, Unified Communications, Business Solutions, Application Support and Development, Server, Storage and Backup, Network, and GIS (Geographic Information Systems). Common responsibilities and skills include participating in small teams on assignments to accomplish project goals. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.
Desktop and Help Desk Assignments:
The IT Analyst I at the City of Mesa provides intermediate technical support across various IT domains, including Desktop Support, Help Desk, Security, Unified Communications, Application Development, and more. The role involves participating in small project teams, troubleshooting complex software and hardware issues, developing and updating technical documentation, and configuring enterprise IT equipment. The position requires a blend of technical skills, customer service, and the ability to work independently while contributing to team goals. The IT Analyst I is also expected to be part of an on-call rotation and may work varying shifts, including nights, weekends, and holidays.
Key Responsibilities:
- Provide intermediate-level technical support and troubleshooting for software installations, peripheral devices, and enterprise IT equipment.
- Develop and document installation, configuration, and troubleshooting procedures.
- Participate in team activities, including on-call support and project assignments.
- Communicate effectively with team members, management, and customers to ensure excellent service and project success.
- Assist with the evaluation, acquisition, and installation of hardware, software, and communication packages.
Qualifications:
- Associate's Degree in Computer Science or a related field, plus 6 months of relevant experience, or a Bachelor's Degree in Computer Science.
- Strong problem-solving skills, attention to detail, and ability to work both independently and as part of a team.
- Must possess or be able to obtain a valid Class D Arizona Driver’s License.
Special Requirements:
Subject to background checks, including a polygraph, and pre-employment substance abuse testing.
Subject to background checks, including a polygraph, and pre-employment substance abuse testing.
Moves hardware weighing up to 50 pounds when necessary to provide the customer with products (by assignment).
Performs intermediate troubleshooting and repair for network fiber connections which may require working in small, cramped areas for extended periods of time in a variety of weather conditions and entering confined spaces such as vaults and manholes up to a depth of 10 feet, with the assistance of a ladder, hoist, etc. (by assignment).
Moves cabling pathway system components weighing up to 200 pounds with an aid to assist and pushes manhole and vault lids for distances up to 10 feet with the assistance of a second person (by assignment).
Operates a motor vehicle requiring a standard Class D Arizona Driver's License to install and maintain computer equipment at customer locations (by assignment).
Compensation: $22.00 - $24.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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