Customer Service Representative - Onsite
Shivani-Phoenix, AZ
Customer Service Representative - Onsite
Full Time • Shivani-Phoenix, AZ
Job Summary (Customer Service Representative - Maricopa County Housing Authority)
- Serve as the first business contact for visitors and callers at the Housing Authority of Maricopa County (HAMC).
- Greet and assist incoming visitors and callers inquiring about or applying for HAMC programs and services.
- Respond to inquiries and concerns from HAMC customers, the general public, and other agencies, or direct them to the appropriate contact.
- Manage front office reception area, including controlling traffic flow, monitoring business access, maintaining security awareness, and keeping the reception area tidy.
- Oversee front office operations and facilitate effective communication with staff.
- Answer complex customer calls and questions, demonstrating strong problem-solving skills and a broad knowledge base.
- Ensure all calls are answered or routed professionally, courteously, and in a timely manner.
- Prepare, review, and process specialized paperwork related to HAMC programs and services.
- Perform a variety of responsible and confidential office administration and support duties.
- Maintain strict confidentiality regarding client records, work-related issues, and organizational information.
- Exercise independent judgment within established guidelines and departmental policies.
- Heavy phone and customer service experience required; front office experience preferred.
- High School Diploma or GED required.
- Additional training provided as needed.
- Immediate availability required; no interviews will be conducted.
- Serve as the first business contact for visitors and callers at the Housing Authority of Maricopa County (HAMC).
- Greet and assist incoming visitors and callers inquiring about or applying for HAMC programs and services.
- Respond to inquiries and concerns from HAMC customers, the general public, and other agencies, or direct them to the appropriate contact.
- Manage front office reception area, including controlling traffic flow, monitoring business access, maintaining security awareness, and keeping the reception area tidy.
- Oversee front office operations and facilitate effective communication with staff.
- Answer complex customer calls and questions, demonstrating strong problem-solving skills and a broad knowledge base.
- Ensure all calls are answered or routed professionally, courteously, and in a timely manner.
- Prepare, review, and process specialized paperwork related to HAMC programs and services.
- Perform a variety of responsible and confidential office administration and support duties.
- Maintain strict confidentiality regarding client records, work-related issues, and organizational information.
- Exercise independent judgment within established guidelines and departmental policies.
- Heavy phone and customer service experience required; front office experience preferred.
- High School Diploma or GED required.
- Additional training provided as needed.
- Immediate availability required; no interviews will be conducted.
Compensation: $15.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.