Claims Specialist - Hybrid Shivani-Phoenix, AZ

Claims Specialist - Hybrid

Full Time • Shivani-Phoenix, AZ
Job Summary for Claims Specialist II (AZDOR – Taxpayer Services – Unclaimed Property)

- Position: Claims Specialist II (Unclaimed Property)
- Location: Phoenix, AZ (Hybrid – Onsite 1 day per week)
- Schedule: Mon–Fri, 8 AM – 5 PM (40 hrs/week, overtime available)
- Contract Duration: Until 06/30/2027
- Pay Rate: $18/hr W2 (All Inclusive)
- Start Date: Dependent on interview/onboarding/PO issuance

Key Responsibilities:
- Process unclaimed property claims by applying relevant laws, regulations, and policies for all 50 states, federal rules, and international restrictions.
- Conduct initial and follow-up interviews and investigations with claimants to determine ownership of unclaimed property.
- Accurately and professionally communicate complex information to claimants and property holders.
- Review and validate a variety of legal and financial documents (e.g., affidavits, powers of attorney, wills, trusts, contracts, court documents, corporate resolutions).
- Independently gather, research, and analyze information from multiple sources to substantiate claims.
- Locate properties by researching records and reports.
- Interpret and apply statutes and regulations to claims processing.
- Approve payment of validated claims.
- Effectively manage and coordinate a workload of claims within statutory and agency deadlines and quality standards.

Required Skills:
- Strong data entry capabilities.
- Experience in claims processing.
- Excellent communication skills.

Other Requirements:
- Must be local to Phoenix, AZ and available for in-person interviews within 1 week of posting close date.
- Must be able to start within 2 weeks of offer.
- Background checks and biometric ID verification required. 
Compensation: $18.00 per hour




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