Senior Business Analyst
Hybrid - US
Senior Business Analyst
Full Time • Hybrid - US
Job title: Senior Business Analyst
Job Code: PA 811650
Client: Pennsylvania Public Utility Commission (PA PUC)
Location: Harrisburg, PA / Pennsylvania – Hybrid
Duration: Until 07/03/2027
Work Hours: Monday–Friday, standard business hours
Work Location: Pennsylvania offices – 2 days onsite per week, including Wednesday; 3 days remote
Closing Date: 09/21/2026 at 4:00 PM
Job Code: PA 811650
Client: Pennsylvania Public Utility Commission (PA PUC)
Location: Harrisburg, PA / Pennsylvania – Hybrid
Duration: Until 07/03/2027
Work Hours: Monday–Friday, standard business hours
Work Location: Pennsylvania offices – 2 days onsite per week, including Wednesday; 3 days remote
Closing Date: 09/21/2026 at 4:00 PM
Position Overview
The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Senior Business Analyst to support the modernization of the Commission’s CAI application, which is critical for resolving public complaints involving utility companies.
This is part of a three-year modernization initiative involving requirements gathering, design, testing, and delivery. The Senior Business Analyst will work closely with business SMEs, Product Managers, Product Owners, Data Modelers, and Developers to identify system improvements, preserve key existing functionality, and transition it to the modernized solution.
The ideal candidate will have strong experience in business analysis, requirements gathering, process improvement, user stories, UAT/testing, Agile/Scrum, and public-sector compliance, with the ability to work independently and collaboratively.
Required Skills
- Strong Senior Business Analyst experience
- Requirements gathering, analysis, and documentation
- Experience translating business requirements into user stories and acceptance criteria
- Strong process improvement and system modernization experience
- Experience with UAT, functional testing, and testing large projects
- Experience working with Product Managers, Product Owners, Developers, and Data Modelers
- Agile/Scrum methodologies
- Experience identifying and managing risks, dependencies, and impediments
- Strong communication and stakeholder management skills
- Ability to analyze existing functionality and recommend system improvements
- Experience prioritizing requirements and connecting them to business, legislative, or policy requirements
- Knowledge of WCAG 2.1 / accessibility requirements
- Understanding of security, data privacy, accessibility, and public-sector compliance requirements
Preferred Skills
- Azure DevOps
- Jira
- YAFOS Certification
- Experience with public-sector applications
- Experience with large-scale application modernization
- Experience supporting change management, user adoption, and training
- Experience with utility, regulatory, or government environments
Key Responsibilities
- Document and validate existing CAI application requirements and ensure critical functionality is retained.
- Prioritize requirements and link them to applicable legislative and policy requirements.
- Work with business units to identify and recommend system and process improvements.
- Propose new features that deliver measurable business value.
- Partner with the Product Manager to translate business requirements into clear user stories and acceptance criteria.
- Assist with analysis of technical approaches, platforms, architecture, and integration decisions as required.
- Ensure business requirements are clearly understood by the technical delivery team.
- Support change management, user adoption, and training activities.
- Ensure the modernized product aligns with Commonwealth and PA PUC standards for security, accessibility, data privacy, and compliance.
- Identify and track risks, dependencies, and impediments.
- Provide regular status updates, analysis, and recommendations to IT leadership and business sponsors.
- Participate in system testing and validation to ensure functionality and changes meet business requirements.
Important Notes
- Hybrid position: 2 days onsite per week in Pennsylvania, with Wednesday required onsite; remaining 3 days may be worked remotely.
- Offices are available statewide in Pennsylvania.
- Candidates should be prepared to work effectively with both business and technical stakeholders.
- Strong testing and application modernization experience is highly important for this role.
Primary Skills
Senior Business Analyst, Requirements Gathering, User Stories, Acceptance Criteria, Agile/Scrum, Azure DevOps, Jira, UAT, Functional Testing, Application Modernization, Process Improvement, WCAG 2.1, Public-Sector Compliance, Security, Data Privacy, Risk Management, Dependency Management, Stakeholder Management, YAFOS Certification
Flexible work from home options available.
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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