Help Desk Analyst - Onsite
Shivani -OH
Help Desk Analyst - Onsite
Full Time • Shivani -OH
Job Description:
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled HDA with specific responsibilities that include:
- Understanding of Desktop Support and Software Licensing Services.
- Ability to image machines and install complicated software.
- Uses creativity and innovation to automate and streamline processes and procedures.
- Understands customer support, likes to work with people and can ensure that the customer is satisfied.
- Ability to troubleshoot in a high-level systematic way. Ability to identify issues, research cause, and remediate.
- Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
- Troubleshoots basic network, software, printing and/or installation problems
- Supports staff hardware moves for facility reorganization.
- Experience with ServiceNow and Knowledge Base preferable.
- Consultant must be available to work a standard 8-hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
- Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
- Strong communication/leadership skills.
- Strong influence, collaboration and negotiation experience.
- Ability to collaborate with supporting resources across business and/or functional lines.
- Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
- Act as the escalation point for high priority support issues.
- Ability to interpret end user license agreements.
- Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
- Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
- Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
- Must be knowledgeable in the English language/speak clearly and understandably use the English language.
- Ability to understand and follow processes established for the Service Desk.
Required Skills:
- IT Service Desk experience
- IT Troubleshooting experience
- Experience documenting procedures
- Experience with a Ticketing System is required
Questions:
- Confirm that all personal (other than candidate name) as well as vendor log/contact information has been removed from Resume.
- The candidate must be local to Ohio. Does your candidate meet this requirement?
- This position will be 100% on-site, does your candidate agree to this requirement?
Compensation: $24.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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