Desktop Support Tier 2
Hybrid - US
Desktop Support Tier 2
Full Time • Hybrid - US
Job Title: Desktop Support (Tier 2)
Job Code: PA 806922
Client: Commonwealth of Pennsylvania – PennDOT (District 5, Lehigh County)
Location: Allentown, PA (80% Onsite / 20% Remote – Local Candidates Only)
Duration: Until 06/30/2027
Work Hours: Full-Time | 40 Hours/Week
Work Location: 1002 W. Hamilton Street, Allentown, PA 18101
Closing Date: July 14, 2026
Client: Commonwealth of Pennsylvania – PennDOT (District 5, Lehigh County)
Location: Allentown, PA (80% Onsite / 20% Remote – Local Candidates Only)
Duration: Until 06/30/2027
Work Hours: Full-Time | 40 Hours/Week
Work Location: 1002 W. Hamilton Street, Allentown, PA 18101
Closing Date: July 14, 2026
Position Overview
The Commonwealth of Pennsylvania (PennDOT) is seeking an experienced Workstation Specialist to provide Tier 2 desktop support across District 5 offices. The selected candidate will install, configure, troubleshoot, and support enterprise workstation hardware, software, printers, laptops, mobile devices, and network connectivity while providing technical support to end users across multiple remote locations.
Required Skills
- 2+ years of PC Hardware & Software Installation/Troubleshooting
- Enterprise LAN/WAN environment experience
- Laptop & Docking Station Support
- Multifunction Printer Support
- Remedy or similar Ticketing System
- Cat5e/Cat6 Cabling & Terminations
- Valid Driver's License
- Ability to travel throughout the assigned region
- Strong communication, customer service, and troubleshooting skills
Preferred Skills
- Active Directory
- Microsoft SCCM
- Cisco VPN Router Support
- Hyena System Management Software
- Process Documentation
- Team Deployment Experience
- Project Management
- Reading Architectural/Electrical Plans
Key Responsibilities
- Install, configure, and troubleshoot desktop hardware, software, laptops, printers, and peripherals.
- Provide Tier 2 onsite and remote technical support for end users.
- Configure Active Directory accounts, SCCM deployments, Cisco AnyConnect VPN, and workstation imaging.
- Install and terminate Cat5e/Cat6 network cabling.
- Support iPhones, iPads, and AirWatch-managed mobile devices.
- Maintain hardware inventory, asset management, and Remedy tickets.
- Support VoIP, conferencing equipment, and telecommunications.
- Create technical documentation and recommend process improvements.
Primary Skills
Tier 2 Desktop Support, PC Hardware & Software, LAN/WAN, Windows, Active Directory, SCCM, Remedy, Cisco VPN, Cat5e/Cat6 Cabling, Laptop Support, Printer Support, Mobile Device Support, AirWatch, VoIP, Asset Management, Technical Support, Customer Service, Troubleshooting, Network Support, Workstation Deployment.
Flexible work from home options available.
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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