Customer Service Representative 3
Shivani -AZ
Customer Service Representative 3
Full Time • Shivani -AZ
Job Description:
This is challenging work, but we have a 98% employee retention rate because this a great place to work at. We offer training, support, and wonderful benefits for those that go from contractor to employee.
Must have skills: Accuracy while typing, experience with using computers, customer service skills.
Basic secretarial, legal support, or customer service skills are preferred for working in a professional office. The CSRs are required to communicate with attorneys, legal support staff, members of the public and state agency personnel.
• Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.
• Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.
• HireRight must be used for Background Checks and Drug Screenings. Global ID facial Biomatrix
Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.
Customer service experience is preferred in one or more of the following areas: office experience, relevant legal experience, or customer service on phones and in person.
- Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely.
- Registers parties for hearings with names, phone numbers and time of call.
- Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges.
- Communicates verbally and/or in writing with appropriate personnel re: case/hearing status. Responds to status of appeals calls from internal and external customers and processes requests.
- Performs research in multiple databases to respond to questions regarding status of case
- Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors
- Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.
Required S/K/As:
- Microsoft Office Programs
- Concepts of professional conduct.
- Customer service techniques
- Confidentiality and ethical guidelines for professional conduct and protecting customer information.
- Strong interpersonal communication and effective decision-making capabilities
- Professional and effective verbal and written communication in order to establish and maintain interactions with internal and external customers
- Operation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.)
- Use of personal computer with multiple programs running simultaneously
- Perform, repetitive, detailed work with a very high level of accuracy
- Handle diverse and upset customers with tact and diplomacy
- Sit uninterrupted for prolonged periods of time
- Research data using the case tracking system
Required Skills:
- 2+ Years in a Customer Service role
High School Diploma/GED
Compensation: $17.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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