Lead ServiceNow
Fully Remote - US
Lead ServiceNow
Full Time • Fully Remote - US
Job Title: ServiceNow Technology Lead
Job Code: AZ 11205
Client: Arizona Department of Administration (ADOA) – Arizona Strategic Enterprise Technology (ASET)
Location: Phoenix, AZ (100% Remote – Local Candidates Only)
Duration: 1 Year Contract (Contract-to-Hire)
Work Hours: Monday – Friday, 8:00 AM – 5:00 PM (40 Hours/Week)
Work Location Address: 100 N 15th Ave, Phoenix, AZ 85007
Closing Date: 05/29/2026 @ 4:00 PM
Job Code: AZ 11205
Client: Arizona Department of Administration (ADOA) – Arizona Strategic Enterprise Technology (ASET)
Location: Phoenix, AZ (100% Remote – Local Candidates Only)
Duration: 1 Year Contract (Contract-to-Hire)
Work Hours: Monday – Friday, 8:00 AM – 5:00 PM (40 Hours/Week)
Work Location Address: 100 N 15th Ave, Phoenix, AZ 85007
Closing Date: 05/29/2026 @ 4:00 PM
Position Overview
Arizona Strategic Enterprise Technology (ASET) is seeking an experienced ServiceNow Technology Lead to serve as the primary technical owner of the AtoZ Arizona Portal ServiceNow implementation. The AtoZ Portal is a statewide initiative designed to provide Arizona citizens with a centralized, user-friendly gateway to public services.
The selected candidate will oversee ServiceNow architecture, development, platform governance, integrations, vendor management, and technical roadmap planning while ensuring scalability, performance, and compliance with State standards.
This is a 100% remote position, however candidates must be local to the Phoenix area and eligible to convert to full-time employment. The State of Arizona cannot sponsor visas.
Key Responsibilities
- Serve as the primary technical owner of the AtoZ ServiceNow platform.
- Ensure platform quality, scalability, performance, and long-term maintainability.
- Manage and prioritize the ServiceNow technical backlog in Jira.
- Oversee enhancements, bug fixes, modernization efforts, and release planning.
- Review and validate ServiceNow architecture, workflows, and development solutions.
- Provide hands-on ServiceNow configuration and troubleshooting support when needed.
- Act as the primary technical liaison between AtoZ and implementation vendors.
- Review vendor technical designs, documentation, and proposed solutions.
- Participate in procurement evaluations, SOW reviews, and technical proposal assessments.
- Support agency onboarding and integration initiatives.
- Collaborate with identity management and technical teams on authentication and integration solutions.
- Translate business priorities and requirements into technical execution plans.
- Lead platform upgrades, modernization projects, and release cycles.
- Ensure compliance with accessibility, security, and State technology standards.
- Participate in Agile ceremonies including Sprint Planning, Backlog Refinement, Standups, Reviews, and Retrospectives.
- Create technical stories, acceptance criteria, testing requirements, and documentation.
- Maintain workflow diagrams, architecture documentation, and technical artifacts.
- Recommend improvements to platform stability, scalability, and operational efficiency.
Required Skills
- 5+ years of ServiceNow experience in a technical role such as:
- ServiceNow Developer
- ServiceNow Analyst
- ServiceNow Technical Lead
- ServiceNow platform implementation and administration
- ServiceNow architecture, configuration, workflows, and scripting
- ServiceNow platform performance, scalability, and governance
- ServiceNow Notifications
- Service Catalog / Catalog Items
- Flow Designer
- Integration Hub
- Experience managing ServiceNow technical backlogs
- Vendor management and oversight experience
- Strong Business Analysis background
- Ability to translate business requirements into technical solutions (must be clearly reflected on the resume)
- Strong communication and stakeholder management skills
Preferred Skills
- ServiceNow Public Sector Digital Services (PSDS)
- Public Sector Case Management
- Constituent Engagement Solutions
- Public Sector Workflows
- Identity and Access Management
- Single Sign-On (SSO)
- OpenID Connect (OIDC)
- SAML Authentication
- API Integrations
- REST APIs
- JSON
- Agile/Scrum methodologies
- Platform Upgrade Planning
- Release Management
- Cross-System Integrations
- Technical Diagramming and Architecture Documentation
- Government or Public Sector Experience
Preferred Qualifications
- Experience leading ServiceNow implementation programs
- Experience overseeing third-party implementation vendors
- Experience supporting large-scale citizen-facing platforms
- Experience participating in procurement evaluations and vendor selection
- Familiarity with highly regulated environments and State government technology standards
Primary Skills
ServiceNow, ServiceNow Technical Lead, ServiceNow Developer, ServiceNow Analyst, ServiceNow Architecture, ServiceNow Configuration, ServiceNow Notifications, Catalog Items, Flow Designer, Integration Hub, Business Analysis, Vendor Management, Public Sector Digital Services (PSDS), SSO, OIDC, SAML, REST APIs, JSON, Agile, Jira, Release Management, Technical Documentation, Platform Scalability.
This is a remote position.
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
(if you already have a resume on Indeed)