IT Support Specialist
Full Time • Hybrid - US
Job Title: Tier 2 IT Support Specialist (Operational Support)
Job Code: PA 800369
Client: Commonwealth of Pennsylvania – CEDC
Location: Harrisburg, PA (Hybrid)
Duration: Contract
Job Code: PA 800369
Client: Commonwealth of Pennsylvania – CEDC
Location: Harrisburg, PA (Hybrid)
Duration: Contract
Position Overview
The Commonwealth of Pennsylvania (CEDC) is seeking a Tier 2 IT Support Specialist to provide technical support across multiple regional and central office locations. This role involves troubleshooting, system support, and maintaining IT infrastructure while ensuring compliance with state policies and standards.
The Commonwealth of Pennsylvania (CEDC) is seeking a Tier 2 IT Support Specialist to provide technical support across multiple regional and central office locations. This role involves troubleshooting, system support, and maintaining IT infrastructure while ensuring compliance with state policies and standards.
Key Responsibilities
- Provide Tier 2 technical support for desktops, laptops, printers, scanners, and applications
- Perform troubleshooting, diagnosis, imaging, configuration, and installation of hardware/software
- Support remote users and multiple office locations using remote tools
- Utilize tools such as SCCM, Active Directory, remote desktop, and PowerShell
- Manage user accounts, groups, mailboxes, and permissions
- Assist with device deployment, upgrades, and equipment lifecycle management
- Perform desktop migrations, moves, and printer troubleshooting
- Track and resolve issues through ServiceNow ticketing system
- Ensure compliance with security policies and CISO guidelines
- Provide excellent customer support and prioritize tasks effectively
Required Skills & Experience
- Experience with SCCM deployment processes and configurations
- Experience managing server folder permissions and shared resources
- Strong knowledge of:
- Windows environments and desktop support
- Active Directory and account management
- Remote troubleshooting tools and techniques
- Ability to work independently and manage multiple tasks
- Strong communication and customer service skills
Preferred Qualifications
- 2+ years of experience supporting Commonwealth of Pennsylvania customers
- Experience with ServiceNow or similar ticketing systems
- Familiarity with PowerShell scripting and remote management tools
Primary Skills
SCCM, Active Directory, Desktop Support, Troubleshooting, ServiceNow, PowerShell, Windows Support
SCCM, Active Directory, Desktop Support, Troubleshooting, ServiceNow, PowerShell, Windows Support
Flexible work from home options available.
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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