Hardware/Software Technical Support
Full Time • Ivy dutta-PA
Job Title: Hardware/Software Technical Support
Client: Commonwealth of PA - SCI Mahanoy
Job ID: 799082
Role: Onsite
Location: Schuylkill County
Closing Date: 04/06/2026
Technology Coordinator – Hardware/Software Technical Support
The Technology Coordinator serves as the primary IT support resource for SCI Mahanoy, responsible for delivering hands‑on technical assistance, systems administration, equipment maintenance, and technology operations for the institution. This role requires 5+ years of technical support experience, including call‑tracking/ticketing systems, hardware/software troubleshooting, and IT operations.
Key Responsibilities
- Provide onsite technical support for computer hardware, software, network connectivity, and automation systems.
- Perform systems administration: configure systems per DOC/OA standards, manage user accounts, maintain network resources, and conduct system audits.
- Install, upgrade, and maintain computer and network equipment, including internal components, cabling, software packages, and in‑house applications.
- Troubleshoot automation issues, perform diagnostics, evaluate malfunctioning equipment, and coordinate vendor maintenance.
- Restore data, maintain problem logs, document findings, and manage support tickets.
- Serve as Facility Administrator for the GTL Tablet/Kiosk System (resetting PINs, unlocking tablets, managing RMAs, reporting issues).
- Maintain and track IT assets, conduct annual inventory, manage equipment retention/destruction in ServiceNow, and ensure proper tagging and documentation.
- Provide user support, answer technical questions, train staff, and identify training needs.
- Serve as liaison between facility staff, MIS Bureau, Business Manager, and IT teams; prepare reports and maintain compliance with DOC/OA policies.
- Develop software applications and improved automated processes; perform systems analysis and create implementation plans.
- Manage IT‑related equipment procurement, research vendors, submit acquisition requests, and track incoming orders.
- Deliver support to SCI Frackville, Allentown, and Reading PBPPs as needed.
- Perform additional technical duties and special assignments as required.
Requirements
- 5+ years technical support experience (hardware, software, ticketing systems, call tracking).
- Ability to work fully onsite at SCI Mahanoy (301 Morea Rd, Frackville, PA).
- Experience with computer systems, networking, diagnostics, and systems administration.
- Strong documentation, troubleshooting, and user‑support capabilities.
Compensation: $37.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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