Senior User Experience (UX) Researcher – BA3 (Hybrid / Telework)
Full Time • Farooq-PA
Job Title: Senior User Experience (UX) Researcher – BA3 (Hybrid / Telework)
Job Code: PA 790964 – DHS Exception (BA3)
Client: Commonwealth of Pennsylvania – DHS
Location: Harrisburg, PA (Primarily Telework; Onsite as Needed)
Office Address: 2525 North Seventh Street, Harrisburg, PA 17110
Duration: Through 12/31/2026
Client: Commonwealth of Pennsylvania – DHS
Location: Harrisburg, PA (Primarily Telework; Onsite as Needed)
Office Address: 2525 North Seventh Street, Harrisburg, PA 17110
Duration: Through 12/31/2026
Position Overview
The Pennsylvania Department of Human Services (DHS) is seeking a Senior User Experience (UX) Researcher (BA3) to support modernization initiatives impacting eligibility and compliance processes across DHS and county offices. This role focuses on improving the caseworker experience, reducing workload, and identifying automation opportunities in anticipation of upcoming federal regulation changes.
This is a teleworking role; however, candidates must be able to travel onsite to Harrisburg as needed.
Key Responsibilities
- Lead UX research, discovery, and usability testing sprints to identify opportunities for innovation
- Conduct user research through interviews, shadowing, and observation of frontline staff
- Analyze existing systems, workflows, and data flows
- Map end-to-end user journeys and identify pain points and inefficiencies
- Produce actionable UX artifacts including journey maps, user stories, research findings, and recommendations
- Collaborate with cross-functional teams including product managers, designers, developers, project teams, and program staff
- Communicate insights clearly to support prioritization and implementation of automation and modernization efforts
- Build trusted relationships with stakeholders and advocate for the voice of the user within a public-sector environment
Required Skills & Experience
-
2+ years experience in Health & Human Services or Benefits Delivery programs such as SNAP, Medicaid, TANF, or Unemployment Insurance
- Strong expertise in UX Research and User-Centered Design practices
-
2+ years of UX experience designing products, platforms, or services at scale
- Proven experience translating research into successful product and service design
- Experience across the full UX lifecycle:
- Information architecture
- Low- and high-fidelity design
- Design systems
- Accessibility prototyping
- User research and usability testing
- Information architecture
- Experience leading UX/design efforts for a product, platform, or service
- Strong stakeholder management and alignment skills
- Experience working in Agile or iterative development environments
- Excellent communication skills with the ability to explain complex concepts clearly
Primary Skills
UX Research • UX Design • Product Design • User-Centered Design • Health & Human Services Systems • Federally Funded Programs • Agile Methodologies • Stakeholder Collaboration
Compensation: $90.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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