AI Developer – Dynamics Contact Center Solutions
Full Time • Farooq-PA
Job Title: PTC – AI Developer – Dynamics Contact Center Solutions
Job Code: PA-PTC-790794
Client: Pennsylvania Turnpike Commission (PTC)
Location: Pennsylvania (Currently Remote; may transition to Hybrid)
Work Authorization: USC / GC (as per client requirements)
Duration: Long-term contract
Rate: Competitive (TBD)
Client: Pennsylvania Turnpike Commission (PTC)
Location: Pennsylvania (Currently Remote; may transition to Hybrid)
Work Authorization: USC / GC (as per client requirements)
Duration: Long-term contract
Rate: Competitive (TBD)
⚠️ Local Candidates Only – Must live within 1.5 hours of Middletown, PA
Position Overview
The Pennsylvania Turnpike Commission is seeking an experienced AI Developer to design and implement intelligent, AI-driven contact center solutions using Microsoft Dynamics Contact Center and Azure AI services. This role will focus on virtual assistants, NLP, intelligent routing, and sentiment-aware customer support across omnichannel platforms.
The position is currently remote but may require hybrid onsite work in Middletown, PA.
Key Responsibilities
- Design and implement AI solutions for contact centers using Microsoft Dynamics Contact Center
- Build and enhance voice bots and chatbots using Copilot Studio and Azure AI services
- Develop and maintain NLP models across voice, chat, email, and social channels
- Integrate AI solutions with Dynamics CRM, web, and mobile applications
- Optimize AI/ML model performance for accuracy, scalability, and customer satisfaction
- Apply machine learning to predict customer needs and personalize interactions
- Collaborate with IT, business, data, and customer service teams
- Lead and participate in enterprise system project activities
- Create and maintain comprehensive technical and functional documentation
- Follow Commission standards, policies, and security procedures
Required Qualifications
- Bachelor’s or Master’s degree in Computer Science, AI, Data Science, or related field
-
5+ years of experience in AI / Machine Learning development
- Strong Python programming skills
- Hands-on experience with TensorFlow and/or PyTorch
- Proficiency with NLP tools (spaCy, Hugging Face, NLTK)
- Hands-on experience with Microsoft Dynamics Contact Center, including voice and chatbot development using Copilot Studio
- Experience deploying AI solutions on Microsoft Azure
Preferred Qualifications
- Experience with voice AI and speech-to-text technologies
- Knowledge of customer journey analytics and personalization engines
- Understanding of omnichannel customer engagement strategies
- Experience with real-time data processing (Kafka, Spark)
- Familiarity with Zendesk, Salesforce Service Cloud, Amazon Connect
- Experience with SAP enterprise systems
- Knowledge of ITIL / ITSM practices
Engagement & Onsite Requirements
- Must be located within 1.5 hours of Middletown, PA
- Required onsite presence 1 week per month
- In-person interviews, onboarding, and orientation required in Middletown, PA
- Occasional onsite post-go-live support may be required
- Candidate must be able to report onsite within 3 hours in case of emergencies
- Background checks (state and national) required
Primary Skills
AI / Machine Learning, Python, TensorFlow, PyTorch, NLP, Microsoft Dynamics Contact Center, Copilot Studio, Azure AI Services, Voice Bots, Chatbots
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
(if you already have a resume on Indeed)