Desktop Support (100% Onsite)
Full Time • State of PA
Job Code: PA 790528
Job Title: Desktop / Service Desk Support (100% Onsite)
Client: Commonwealth of Pennsylvania – PEMA
Location: Harrisburg, PA (100% Onsite)
Work Location: 1310 Elmerton Ave, Harrisburg, PA 17110
Start Date: ASAP
Duration: Through 06/30/2026
Position Overview
The Commonwealth of PA – PEMA is seeking a Desktop / Service Desk Support professional to join the Capitol Area Support Team in Harrisburg. This role is 100% onsite and requires hands-on support for workstations, laptops, Macs, and peripherals in a large enterprise environment.
The selected candidate will report daily to PEMA Headquarters and may occasionally assist at other Capitol Area facilities. Free employee parking is available on-site.
Work Schedule
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Hours: 8:00 AM – 4:00 PM
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Lunch: Half-hour “working” lunch
- (Actual start/end times may shift by ±30 minutes)
Key Responsibilities
- Provide deployment, configuration, and troubleshooting support for desktops, laptops, Macs, and peripherals
- Monitor incident queues, take ownership of issues, and assist end users
- Maintain accurate and well-documented support tickets
- Develop, test, and maintain PC images
- Repair PCs (hard drives, motherboards, memory, etc.)
- Support MS Office 365 across Windows and macOS environments
- Use remote support tools (SCCM Remote, RDP, ARD)
- Troubleshoot Active Directory, GPOs, name resolution, profiles, and certificates
- Monitor device compliance and health (SCCM clients, patching, OS/application issues)
- Escalate issues and collaborate with SCCM, AD, Security, and IT Service Desk teams
- Provide documentation on issue resolution as required
Required Skills & Experience
- 3+ years deploying and supporting PCs in a large enterprise environment (1,000+ PCs)
- 3+ years developing, testing, and maintaining PC images
- 3+ years supporting PCs in a large domain environment
- 3+ years installing and configuring PC hardware and peripherals
- 3+ years repairing PCs (hardware replacement)
- 3+ years experience with disk encryption, antivirus, and security tools on Windows and macOS
- 3+ years Active Directory experience, including GPO and name resolution troubleshooting
- 3+ years managing profiles and certificates on Windows and macOS
- 2+ years remote support using SCCM Remote, RDP, and ARD
- 2+ years MS Office 365 application support
- 1+ year integrating macOS systems into Active Directory
Highly Desired Skills
- 2+ years scripting with PowerShell and/or VBScript
- 2+ years using Configuration Manager Console queries and reporting
Additional Notes
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100% onsite at PEMA Building – no remote option
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Local candidates to the Harrisburg, PA area are strongly preferred
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Interview: Virtual interview via Microsoft Teams (video-enabled)
- All PEMA security, health, and safety requirements must be met
- Current PO is funded through 06/30/2026 with historical extensions likely
Compensation: $25.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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