User Technology Specialist
Full Time • Ivydutta
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LOOKING FOR ONLY CURRENT ARIZONA RESIDENTS.
City of Phoenix - IT - User Technology Specialist - 151984 (100% Onsite)
Closing Date: 12/4/2025 @ 2 PM
100% Onsite
Water Services Department has a vacancy for a User Technology Specialist (UTS). This position has the following essential functions:
- User Onboarding & Access Setup
- Create and configure new user accounts in Active Directory (AD), email, and other enterprise systems.
- Set up user profiles, permissions, and security groups according to role-based access policies.
- Provision hardware and software for new employees, including desktops, laptops, and mobile devices.
- Conduct initial orientation on IT policies, tools, and system access
2. Active Directory & User Group Management
- Maintain and update groups, and organizational units in AD.
- Assign and adjust group memberships for access to applications, file shares, and network resources.
- Apply security standards and ensure compliance with organizational IT policies.
3. Ticket Management & Initial Triage
- Monitor and respond to incoming support tickets through the IT service desk system.
- Perform first-line troubleshooting for desktops, laptops, printers, mobile devices, and Office 365 tools.
- Escalate complex or unresolved issues to higher-tier support teams with detailed documentation.
- Track ticket progress to ensure timely resolution and customer satisfaction.
4. Technical Support & Troubleshooting
- Diagnose and resolve common issues related to user login, connectivity, and software errors.
- Assist with printer setup, basic networking, and mobile device configuration.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
5. Ticket Documentation & Reporting
- Document troubleshooting steps, resolutions, and user interactions in the ticketing system.
- Develop and maintain process documents
- Maintain accurate records of recurring issues to support trend analysis and process improvements.
- Provide feedback to IT leadership on ticket volume, patterns, and areas requiring additional resources.
6. Collaboration & Continuous Improvement
- Work closely with system administrators and higher-level support staff on escalated issues.
- Suggest process improvements for onboarding, access management, and ticket handling.
- Stay current with updates to operating systems, productivity tools, and IT security best practices.
7. Desktop & Laptop Support
- Diagnose and resolve hardware and software issues on desktops and laptops.
- Perform routine maintenance, updates, and patching.
- Configure, image, install, update and/or load operating system and applications.
8. Network Connectivity
- Troubleshoot wired and wireless network connection issues for end-users.
- Set up and troubleshoot printers, scanners, webcams, and other peripherals.
- Manage docking stations, monitors, keyboards, and other user accessories.
- Replace and repair hardware components when necessary.
9. User Support & Customer Service
- Provide clear, courteous, and professional communication with users
- Maintain accurate and timely records of support requests and resolutions
Compensation: $40.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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