Tier 2 technical support (ServiceNow)
Full Time • Ivydutta-OH
Replies within 24 hours
State of Ohio- DRC-Tier 2 technical support (ServiceNow) - 785912 (Local Only/100% Onsite)
Interviews will be onsite.
Travel may be required throughout the state of Ohio.
Candidates will work onsite in Franklin or Madison County.
Candidates will work onsite in Franklin or Madison County.
Closing Date: 12/02/2025
Job Description:
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Required/Desired Skills:
- Professional experience working with computers in a Help Desk/Support role
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
- Strong Customer Service Skills
- Previous experience with ServiceNow
- CompTIA A+ Certification
Compensation: $25.00 - $28.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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