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City of Phoenix - IT - Technical Writer - 777037 (Hybrid)

Closing Date: 11/26/2025

Hybrid - 2 days a week in office 

OVERVIEW

The City of Phoenix seeks a Technical Writer to join its growing staff of security professionals in the Information Security Office [ISO] Division of the Information Technology Services Department. 

The primary objective is to analyze information required for Policy Planning and Design; the development or updating policies, standards, and standard operating procedures, as well as website content, reports, metrics, training material, brochures etc.

This will be accomplished by consulting with management, engineering and technical staff as well as subject-matter experts to gain an understanding of the city’s information security services. 

The technical writer will then utilize standard templates and translate this information into user-friendly, engaging content.

The Technical Writer will be responsible for generating innovative ideas for content while working both independently and collaboratively as part of a team. 

This documentation must be simple and clear so that it can be easily understood by every employee. They must also be comprehensive and able to address questions or situations that may arise. 

The core responsibilities for the position are as follows:
• Prepare, review, revise, and maintain technical documents, policies, standards, standard operating procedures, and other information security content to include software and systems engineering, system operations, testing, and user documentation.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Assist in planning, scheduling, and tracking documentation work to meet release and deliverable dates.

MINIMUM QUALIFICATIONS
• 3-5 years of technical writing experience
• 1 -3 years in the information security field.
• 3 years’ experience writing information technology policies, standards, and standard
operating procedures.
• Bachelor’s degree in computer science, math, electronic systems engineering or
relevant experience in a related technical field.
• Other combinations of experience and education that meet the minimum qualifications
may be substituted.

• NIST, CIS, PCI DSS framework knowledge.
• 5-10 years of experience with advanced Microsoft tools
• Security + or other leading nationally recognized information security certifications.

IDEAL CANDIDATE
• Highly organized
• A self-starter /self-directed individual contributor
• Ability to easily work in a team environment
• Ability to easily synthesize technical data
• Excellent time management skills
• Consistently validates to ensure accurate deliverables
• Great attention to detail
• Excellent written and verbal communication skills
• Keen understanding of business etiquette and protocol
• Works well under pressure
• Excellent interpersonal skills and ability to work cooperatively with other city staff across multiple technical domains and teams