Microsoft Dynamics 365 CE CRM Developer (Customer Service)
Full Time • Hybrid - US
Job Title: Microsoft Dynamics 365 CE CRM Developer (Customer Service)
Job Code: PA 780421
Client: Commonwealth of Pennsylvania – PTC
Location: Mostly Remote (Occasional Onsite – Middletown, PA)
Contract Duration: Until 06/30/2026
Rate: $93/hr on W2 (All Inclusive) OR $100/hr on C2C/1099
Job Code: PA 780421
Client: Commonwealth of Pennsylvania – PTC
Location: Mostly Remote (Occasional Onsite – Middletown, PA)
Contract Duration: Until 06/30/2026
Rate: $93/hr on W2 (All Inclusive) OR $100/hr on C2C/1099
✅ Position Overview
We are seeking an experienced MS Dynamics 365 CE CRM Developer (Customer Service) to support the Pennsylvania Turnpike Commission (PTC). This role focuses on Dynamics 365 CE development, configuration, and integration, especially within the Customer Service and Omnichannel space.
This is a remote role with occasional onsite work required in Middletown, PA (approx. 1 week/month + onsite for key phases).
🔧 Key Responsibilities
- Configure and develop Microsoft Dynamics 365 CE CRM solutions based on Agile sprint tasks.
- Implement Customer Service & Omnichannel features — Channels, Workstreams, Unified Routing, etc.
- Integrate Dynamics 365 CE with Contact Center, ERP (SAP), payment gateways, self-service portals, and mobile apps.
- Support Functional Leads in defining integration requirements.
- Ensure seamless data flow, performance, and user experience across integrated systems.
- Lead and support training, adoption, change management, and post-go-live optimization.
- Build CI/CD pipelines aligned with PTC standards and SDLC practices.
- Prepare detailed documentation including designs, test scripts, impact analysis, and best practices.
🎯 Required Experience & Skills
RequirementMinimumMS Dynamics 365 CE CRM Development & Configuration | 5+ Years
Dynamics 365 Customer Service (Omnichannel, Unified Routing) | 3+ Years
Successfully delivered Dynamics CE implementations for high-volume contact centers | 2+ Projects
Contact Center integrations (Telephony, IVR, Web Portals, Mobile Apps) | Required
ERP & Payment Gateway Integrations | Required
Agile methodology experience | Required
Proficiency: MS Office 365, Azure DevOps Test Module | Required
Bachelor’s in Business Mgmt / Information Systems | Required
Dynamics 365 Customer Service (Omnichannel, Unified Routing) | 3+ Years
Successfully delivered Dynamics CE implementations for high-volume contact centers | 2+ Projects
Contact Center integrations (Telephony, IVR, Web Portals, Mobile Apps) | Required
ERP & Payment Gateway Integrations | Required
Agile methodology experience | Required
Proficiency: MS Office 365, Azure DevOps Test Module | Required
Bachelor’s in Business Mgmt / Information Systems | Required
Required Certifications:
- MB-910, MB-200, PL-100, MB-230, PL-400
Preferred (Working Toward):
- PL-200, PL-600, MS Dynamics Fast Track Architect, MVP
🧑💼 Soft Skills
- Strong analytical, communication, and stakeholder management skills
- Ability to work independently & lead cross-functional teams
- Detail-oriented, strong documentation, organizational & PM skills
Bonus Skills: SAP experience, ITIL/ITSM knowledge
🏢 Onsite & Engagement Requirements
- Must attend onsite meetings 1 week/month in Middletown, PA
- Orientation day onsite required (equipment pickup – no reimbursement)
- Must be within 3-hour commute for emergency onsite needs
- National Criminal Background Check + ePATCH required
📍 Work Locations (Occasional Onsite)
-
700 South Eisenhower Blvd, Middletown, PA
-
2850 Turnpike Industrial Drive, Middletown, PA
Flexible work from home options available.
Compensation: $93.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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