Customer Service Administrator (100% Onsite)
Full Time • Ivydutta
LOOKING FOR ARIZONA RESIDENTS ONLY.
State of AZ - Requisition #7495 - AZGAMING - Customer Service Administrator (100% Onsite.)
Job Description:
State of AZ - Requisition #7495 - AZGAMING - Customer Service Administrator (100% Onsite.)
Job Description:
- Customer Service Representative serves as the first point of contact for visitors, staff, and external stakeholders, providing administrative, clerical, and exceptional customer service support to ensure efficient front desk and agency operations.
- Senior-level customer service responsibilities, including handling complex complaints/inquiries, incoming calls, managing mail & deliveries, scheduling conference rooms, processing checks & receipts, and resolving daily customer service issues through research & analysis.
Required Skills:
- Minimum 2-3 years of Customer Service experience or Front Desk Receptionist or Administrative Assistant experience.
- Valid driver's license (required for duties that involve travel or off-site tasks/site visits).
- Proficiency in office software and equipment, including Microsoft Office and Google Suite.
- Ability to handle complex customer service situations, including irate or hostile individuals, with professionalism and discretion.
- Principles and processes of customer service, including needs assessment, service quality standards, and customer satisfaction evaluation.
- Administrative and clerical procedures, including document processing, record management, transcription, and office operations.
- Capability to interpret and apply policies with tact and diplomacy.
- High standards of confidentiality when handling sensitive information or PII.
Preferred Skills:
- Minimum 2-3 years' experience with responding to telephone/email inquiries and/or complaints.
- Associates Degree
Compensation: $20.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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