Call Center Agent
Full Time • Fully Remote - US
Local Arizona Only Candidates. Candidates MUST be located within 1 hour of Phoenix or Tucson.
- Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45 AM to 5:15 PM, Monday through Friday.
- Training is an intensive 3 weeks from 8:30 AM to 5 PM.
- Short stint work history will likely not make it to the interview.
- Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - NOT public transportation.
- Spanish-speaking
SOAZ - AZDOR - # 5662 – Call Center Agent
Position Description:
Responsible for professionally and courteously serving customers by handling all inbound
telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests.
This position includes the following:
- Answering incoming phone calls in a fast-paced environment
- Resolving Tier 1 level issues
- Reviewing taxpayer accounts
- Verifying, gathering and simultaneously updating key information
- Educating taxpayers of online resources and current tax policies
- Submitting requests for payment arrangements
- Documenting actions taken into multiple systems
- Participating in all team engagement activities
- Meeting performance expectations
Skills Required:
- Strong ability to multitask
- Basic use of Microsoft Word, Excel and Google Workspace
- Basic math skills are required - addition, subtraction, multiplication and division.
- Communicate well both in writing and verbally
- Great interpersonal skills
- Retain knowledge easily
- Creative in problem solving
- Goal oriented
- Organized
Experience Required:
- Previous two positions should each be at least one consecutive year in a fast-paced call center.
- National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
Education Required:
High school diploma or equivalent
Education Preferred:
Associates Degree or higher
This is a remote position.
Compensation: $20.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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