Help Desk Support
Full Time • State of PA
NEED LOCAL PENNSYLVANIA RESIDENTS ONLY
Travel to in-person training location as necessary
Commonwealth of PA - Help Desk Analyst - 764021 (Mostly Remote/Onsite as needed)
The primary objective of this engagement is to provide helpdesk support to end users and citizens accessing their immunization record through the Pennsylvania Immunization Electronic Registry System (PIERS) Public Portal.
Responsibility:
Travel to in-person training location as necessary
Commonwealth of PA - Help Desk Analyst - 764021 (Mostly Remote/Onsite as needed)
The primary objective of this engagement is to provide helpdesk support to end users and citizens accessing their immunization record through the Pennsylvania Immunization Electronic Registry System (PIERS) Public Portal.
Responsibility:
- Provide PIERS Public Portal helpdesk support by responding to inquiries from citizens via phone and email
- Provide PIERS helpdesk support by responding to inquiries from end-users via phone and email
- Monitor and escalate PIERS system issues to supervisor and PIERS team
- Identify PIERS Public Portal website needs
- Assist with and recommend updates to PIERS and PIERS Public Portal training materials
- Respond to end-user inquiries regarding training and onboarding for PIERS users and clinics
- Facilitate enrollment of PIERS users in training
- Provide regular status reports to IIS training team and PIERS team
- Assist in planning and developing strategies for training approaches to end-users
- Consistently treat end users, stakeholders, and co-workers with dignity and respect
- Create and maintain a work environment that is welcoming and respectful of diversity
Required Skills:
- Effectively and efficiently provide helpdesk support
- Ability to quickly learn and become proficient with using a new computer system
- Use complex technical training material and manuals to diagnose citizen and end-user issues
- Use distance communication methods including conference call and webinar tools
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Establish short-term and long-term objectives and specify the strategies to achieve them
- Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
- Document the status of projects
- Use phone, email, fax, and messaging to communicate
- Communicate effectively in writing, orally, electronically and in-person
- Work independently and as a part of a team
Compensation: $20.00 - $22.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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