Customer Service Representative
Full Time • Ivydutta
NEED ONLY ARIZONA RESIDENTS
100% ONSITE
Top Skills: Tax experience, basic math skills, google tools, MS excel experience
SOAZ – Posting ID # 5241 -AZDOR - Customer Service Representative - CSR (Local Only/100% Onsite)
Description
100% ONSITE
Top Skills: Tax experience, basic math skills, google tools, MS excel experience
SOAZ – Posting ID # 5241 -AZDOR - Customer Service Representative - CSR (Local Only/100% Onsite)
Description
- Review and process all incoming collection email requests which include: payment and return transfers, locate payments, modify tax returns, low volume returns, charge off report, federal extensions, clear delinquencies, re-establish billing, update entity in TAS, inter and external (600) refunds, merge accounts, process review items (PRI), process levies, 5009L certifications, and research miscellaneous requests to ensure taxpayers problems are resolved Prepare, file, review, and process all Administrative Support documents including computing payoff amounts, and general financial inquiries for any requests related to Administrative Support
- Answering incoming taxpayer and internal calls
- Respond by phone or in writing to all Administrative Support inquiries from internal and external customers Research and respond verbally or in writing to line, tax clearance applications, collections maintenance requests, debt set off inquiries and all requests that are received in the Administrative Support Unit
- Utilize multiple databases and internet-based tools to perform research and review all requests and inquiries Provide payoff requests
- Data entry into the TAS database or any other supporting internal and external database utilized by the Administrative Support Unit
- Document individual production and monthly work processed within the Administrative Support
- Manage retention of the Administrative Support files, including the weekly processing of the low balance lien release report
Compensation: $20.00 - $21.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
(if you already have a resume on Indeed)