IT Help Desk Analyst
Full Time • Ivydutta
Replies within 24 hours
NEED ONLY LOCAL ARIZONA RESIDENTS.
100% onsite
100% onsite
IT - Help Desk Analyst Level 3 - 141911
Responsibility:
Responsibility:
- Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.
- This includes -providing customer service support, including answering calls, determining the scope of a customer’s problem,
- initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and
- intermediate troubleshooting and resolution/escalation; Further details can be shared later.
- Customer Service
- Prior IT Help Desk experience with a list of ITSM tools used
- Microsoft Windows
- Active Directory
Qualification:
- Prior IT Help Desk experience with a list of ITSM tools used
- Minimum Education Level Associate's Degree
- High Volume Inbound, Outbound calls
- Customer service, Troubleshooting customers' issues with technical support
- Ticket resolution/escalation and Incident Reports (IRs) using on-line incident management system
- Microsoft Windows
- Active Directory
Compensation: $30.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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