Customer Service Representative
Full Time • RupaKunde Team
Replies within 24 hours
POSITION DESCRIPTION:
The Job Location: 1600 W. Monroe St., Phoenix, AZ, 85007
The Job Location: 1600 W. Monroe St., Phoenix, AZ, 85007
OT is allowed, but would require preapproval from Manager before being submitted.
Hybrid Model - will be on site 3-5 days/month. Remote interviews
This position is largely remote and will interact with businesses to answer general questions about Arizona Transaction Privilege Tax (TPT) licensing and guidance through inbound and outbound phone contact or email.
Functions include but are not limited to the following:
- Answer inbound calls from new and existing businesses with questions about licensing, status of application or account update request(s), missing returns, outstanding liabilities and other general inquiries
- Reviewing and processing license applications, and documenting resolution as appropriate
- Reviewing and processing business account update request forms, and documenting resolution as appropriate Responding to customer email inquiries and performing light to medium research to provide a resolution in writing or via callback to customer
- Reviewing customer inquiries forwarded by other departments for follow-up, and performing light to medium research to provide a resolution in writing or via callback to customer
- Consulting with team lead and/or supervisor for guidance with complex inquiries where written procedure/standard work is unclear Work in-office as business needs dictate to process inbound mail and other paperwork.
Call center experience required.
Compensation: $19.00 - $20.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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