Helpdesk Technician
Full Time • Mayank-AZ
Replies within 24 hours
Description:
Entry-level role in computer/network operations. Provides technical support by applying broad knowledge of systems and services under general supervision. Assists with mainframe operations and related tasks, gaining skills required for advancement to Computer/Network Operator.
Entry-level role in computer/network operations. Provides technical support by applying broad knowledge of systems and services under general supervision. Assists with mainframe operations and related tasks, gaining skills required for advancement to Computer/Network Operator.
Key Responsibilities:
- Handle high-volume incoming calls.
- Assist users with portal navigation, technical issues, and service requests.
- Troubleshoot login, browser, and system errors; escalate complex issues.
- Provide support for account management (password resets, registration).
- Document interactions and monitor system performance.
- Collaborate with teams, ensure privacy compliance, and help train new staff.
Required Skills:
- Knowledge of data processing systems and basic computer components.
- Strong customer service, problem-solving, and communication skills.
- Ability to follow instructions, work independently, and operate network equipment.
Experience:
General knowledge of computer or data processing through education, training, or experience. Completion of an examination process required.
General knowledge of computer or data processing through education, training, or experience. Completion of an examination process required.
Compensation: $23.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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